Frequently Asked Questions
Are your peptides safe for human or animal use?
Our peptides are for research purposes only. They have not been reviewed or approved by the FDA or any other regulatory agency. They are not intended for human or veterinary use of any kind, including subcutaneous injections or any other form of administration.
Can I modify or cancel my order after placing it?
Please contact us immediately if you need to change or cancel an order. While we will do our best to accommodate your request, we cannot guarantee changes once an order has been processed or shipped.
Can I see the Certificate of Analysis (COA) or HPLC test results for the product I purchase?
We do not publicly post COAs or HPLC reports to prevent misuse by third parties. However, COAs and HPLC test results are available upon request with any order.
Do you guarantee results from your peptides?
No. Because our products are for research purposes only, we do not make any claims regarding performance, efficacy, or results.
Do you ship internationally?
At this time, we only ship within the United States. We are working on expanding our shipping options in the future.
How can I track my order?
You can track your order anytime by visiting our Order Tracking page: https://drtruetide.com/order-tracking/.
To view your order status, simply enter your Order ID and the billing email address used at checkout. This information was provided in your order confirmation email.
If you need assistance or can’t locate your order details, feel free to contact our support team at (833) 378-7838, available Monday through Friday, 9 AM – 4 PM PST.
How long does it take to process and ship my order?
Orders are typically processed within 1–2 business days. Once shipped, you will receive tracking information via email. Shipping times may vary depending on your selected shipping method.
How pure are your peptides?
All of our peptides are tested using High-Performance Liquid Chromatography (HPLC) and have a purity greater than 99%.
How should research peptides be handled and stored?
Peptides should be handled only by qualified professionals. For maximum stability, peptides should typically be stored in a cool, dry place. Specific storage recommendations may vary based on the product.
Is my payment information secure?
Yes, all payment transactions are processed through secure, encrypted channels to ensure the safety of your information.
