Shipping Policy

Order Processing Time:
All orders are processed within 1–2 business days after payment is received. Orders placed on weekends or holidays will begin processing the next business day.

Shipping Methods:
We offer several shipping options at checkout. Once your order ships, you will receive an email with tracking information.

Shipping Restrictions:
We currently ship only within the United States. We do not ship internationally at this time.

Order Tracking:
You can track your order at any time by visiting our Order Tracking page. Simply enter your Order ID and billing email address to view your shipping status.

Shipping Delays:
While we strive to ensure timely delivery, we are not responsible for shipping delays caused by carriers, weather conditions, or other factors beyond our control.

Returns and Money-Back Guarantee

Due to the sensitive nature of research peptides, all sales are final and we do not accept product returns to protect the integrity and safety of our inventory.

However, we proudly offer a money-back guarantee if:

• Your product arrives damaged, or
• Your product does not meet your quality expectations.

If there is an issue with your order, please contact us within 48 hours of delivery. Proof of damage or issue (such as photographs) may be required to process your claim.

We are committed to your satisfaction and will work quickly to resolve any concerns.

Important Notice About Our Products

All products sold by Dr. TrueTide are for research purposes only.
They have not been reviewed or approved by the FDA or any other regulatory body for human or veterinary use.
Our products are not intended for human consumption or therapeutic use of any kind.

Purchasing from Dr. TrueTide signifies that you understand and agree to these terms.

Contact Us

If you have any questions about your order, shipping, or returns, we’re here to help:
📞 Phone: (833) 378-7838
📩 Contact us online: Visit our Contact Us page

Our support team is available Monday through Friday, 9:00 AM – 4:00 PM PST.